We’re here to answer your 2025 plan questions
Need help? We’re here for you. You still have tools to manage your claims. You can check your medical history online, and export it when you need to.
Important message about 2026 health coverage
Aetna CVS Health no longer offers individual and family plans on the health insurance marketplace under the Affordable Care Act (ACA). You should have enrolled in a new 2026 with a different insurance company.
Go to healthcare.gov or to your state exchange website to learn more and get coverage.
Transition of care
Now that you have chosen a new plan, make sure your care continues without disruption. If your provider isn’t in-network and you’re pregnant, are being actively treated for a chronic condition, or if you’re recovering from a major surgery or illness, you may be able to request a transition of care while you find a new provider that fits your needs. Contact your new insurance plan for details.
Many ways to pay your bill
Have an unpaid 2025 bill? Pay your remaining balance now to ensure all your 2025 claims are paid without delay.*
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Online
You can pay your bill online with your credit or debit card.
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In person
Visit any CVS Pharmacy® store location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.
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Phone
Call us at 1-844-365-7373 (TTY: 711) and choose “1.” Have your credit or debit card handy.
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Mail
Send a check to the address on your monthly bill. Remember to include your payment coupon.
FAQs about transitioning to a new insurance provider
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You can still access your Aetna CVS Health member account for up to five years after your plan ends. While some features may be limited, you’ll still be able to view messages, account settings, and up to two years of claims. You can log in to your member account or register here.
If you receive subsidies, your tax forms will still come directly from the Federal Marketplace.
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You’ll continue to receive your Explanation of Benefits (EOBs) and updates on your 2025 claims. If you’re registered on the Aetna member website, you can track everything there, too.
If there’s a question about a claim that isn’t resolved, don’t worry—our customer service team will be available in 2026 to help get it sorted out.
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There are a variety of situations that may qualify you for Special Enrollment Period coverage prior to your plan ending on December 31, 2025. Go to healthcare.gov or to your state exchange website to determine your eligibility and enroll if you qualify.
Questions? We’re here to help.
Chat with your virtual assistant
They can help you find claim information, answer common questions and more. Available 24/7 on your member website.
Legal notices
Health plans are offered or underwritten or administered by Aetna Health of California Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna, CVS Pharmacy and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is accurate as of the production date; however, it is subject to change.
Health benefits and health insurance plans contain exclusions and limitations.