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Get more from your Aetna CVS Health® plan

Questions about paying your bill or using your member tools and resources?  You can find the answers here.

Helping you stay covered

Easy ways to pay your monthly bill


Set up auto-pay so you never miss a payment. Or make a one-time payment with your credit or debit card.  

In person

Visit any CVS Pharmacy® store location to pay with credit, debit or cash (up to $999). Be sure to bring the barcoded payment coupon from your bill.* 


Call us at 1-844-365-7373 (TTY: 711) and choose “1”. Have your credit or debit card handy.


Send a check to the address on your monthly bill. Remember to include your payment coupon. 


Paying your bill is your #1 thing to do to keep your plan going

Paying your bill is your #1 thing to do to keep your plan going

Paying your bill keeps your plan active, so you can stay covered. That means you’ll enjoy the same benefits you have today, including virtual care, a trusted network of doctors, and more.

What happens if I miss a payment?

Unfortunately, missing a payment could end your plan. That means you’d have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.) 

Start here to find a plan

Tap in to all your plan tools and resources

10 reasons to get the Aetna Health℠ app

  1. Find network providers nationwide.
  2. Search walk-in clinics and urgent care.
  3. See a doctor anytime with virtual care.
  4. Order prescription medicine by mail.
  5. Pull up your ID card whenever you need it.
  1. Estimate costs before you get care.
  2. Get provider ratings and reviews.
  3. Check coverage details for your plan.
  4. See what your care costs and how much your plan covers.
  5. Search covered medicine and costs.

(Gentle music) 


I am a LPN nurse, and the last two years I actually became a travel nurse. When I went to sign up for insurance, I used the Marketplace. It was pretty easy and quick. I chose Aetna CVS Health because before I became a nurse, I actually worked at CVS Pharmacy for three years. And I already get my medicine there, so I was like, perfect.  


On the way from the airport in Houston, Texas, I had a flat tire. So we pulled off of the highway. A drunk driver who had a truck slammed into the back of my car and then his car hit me. I blacked out on impact and then I woke up in the hospital.  


I had a trauma team of many doctors; I think like seven. When I first opened my eyes, he says, "Hey, you were hit by a car, they found you underneath the car." And then all the pain and everything like rushed in. 


I had a broken nose, four broken ribs on the right side, a broken lower left lumbar disc, a broken tailbone, a broken pubic bone, and three fractures throughout the pelvis. Also, I had a deep cut on the back of my head and then the cut on my face. I woke up from being able to use all my body parts and then losing more than 50% of your functions overnight. 

Being in Texas with no immediate family or friends was definitely the hardest part. It definitely took a toll on my mental health for sure.  


(gentle music) 


Aetna CVS Health sent a social worker to see me in person to see what I needed because I wasn't at home. Her name is Ms. Pamela. They had resources like used medical equipment. I needed some counseling. She actually did give me a list of food pantries and if I needed help getting to and from the hospital or even to help pay rent or utilities. 


Amy, who was my case manager, she was really like my smartphone in my pocket. Like, any questions that I had or just anything, she was very attentive and just really made everything easy. She stayed with me to make sure that when I got back home, I had the doctors that I needed, that they were available. I was able to get in, make sure that my insurance was accepted. She was my mom when my mom wasn't there. 


(gentle music) 


Being back home was pretty great and just like being around your people. It was a great feeling, a lot of love and food. 


Going from not being able to move my limbs and actually being able to move them, it's looking pretty good. I have to build up the stamina and the strength. One of the big things is making sure I get my right leg moving, so I try to do walks. I usually take the dogs on a walk in the morning. I'm looking forward to getting back to work and helping others. 


(gentle music) 


I do actually want to send a handwritten letter to my team with Aetna CVS Health, just another thank you. I don't think I necessarily signed up to have this experience, but it was just because they cared in the situation that they wanted to give me a good experience and help me heal and get through the process. 


When I think of Aetna CVS Health, I think of family, and support, and love, and happiness. And I mattered, and I was a person versus a number. 


(joyful music)

AetnaCVSHealth Individual and Family plans

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Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance and its affiliates (Aetna). Aetna is part of the CVS Health family of companies.

©2022 Aetna Inc.

One member’s story

A health plan with heart

“With Aetna CVS Health, I mattered. And I was a person versus a number.”
— Staysha, Aetna CVS Health® member


Whether you’re looking for simple ways to improve your health or get through a tough recovery, your Aetna CVS Health® plan is here for you. Hear Staysha’s story. And how our caring team was there to support her after an accident, hospital stay, rehab and beyond.

Healthier happens together™


Questions? We’re here to help.


Get in touch with us

First, log in to our member support page for helpful tips and resources to make the most of your plan. Still need help? Our Member Services team is ready to assist you.

Contact us




*FOR IN-PERSON BILL PAY: You can pay your bill in any CVS retail location (excluding CVS stores in Target® locations) except for your first month's premium for a new health insurance plan. This is also called your binder payment.


*FOR $0 MINUTECLINIC VISITS: For a complete list of participating walk-in clinics, use our provider lookup. Walk-in appointments are based on availability and not guaranteed. Online scheduling is recommended. Includes select MinuteClinic services. Not all MinuteClinic services are covered. Please consult benefit documents to confirm which services are included. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive MinuteClinic services at no cost-share. However, such services are covered at negotiated contract rates. This benefit is not available in all states.  

For Georgia and Texas: Includes select walk-in clinic services. Not all walk-in clinic services are covered. Please consult benefit documents to confirm which services are included. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive walk-in clinic services at no cost-share.   

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Legal notices

Health plans are offered or underwritten or administered by Aetna Health of California Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.