Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
Four easy ways to pay your monthly bill
What happens if I miss a payment?
Paying your bill is your #1 to-do to keep your plan active so your care is covered! Unfortunately, missing a payment could end your plan. That means you’ll have to wait until Open Enrollment to get a new plan. (Unless you have a big life change that qualifies you for a Special Enrollment Period.)
Tap in to all your plan tools and resources
10 reasons to get the Aetna Health℠ app
- Find network providers nationwide.
- Search walk-in clinics and urgent care.
- Talk with a doctor anytime by phone or video chat.
- Order prescription medicine by mail.
- Pull up your ID card whenever you need it.
- Estimate costs before you get care.
- Get provider ratings and reviews.
- Check coverage details for your plan.
- See what your care costs and how much your plan covers.
- Search covered drugs and costs.
A health plan with heart
I am a LPN nurse, and the last two years I actually
became a travel nurse.
When I went to sign up for insurance,
I used the Marketplace. It was pretty easy and quick.
I chose Aetna CVS Health because
before I became a nurse, I actually worked
at CVS Pharmacy for three years.
And I already get my medicine there,
so I was like, perfect.
On the way from the airport in Houston, Texas,
I had a flat tire. So we pulled off of the highway.
A drunk driver who had a truck
slammed into the back of my car
and then his car hit me.
I blacked out on impact
and then I woke up in the hospital.
I had a trauma team of many doctors, I think like seven.
When I first opened my eyes,
he says, "Hey, you were hit by a car,
they found you underneath the car."
And then all the pain and everything like rushed in.
I had a broken nose, four broken ribs on the right side,
a broken lower left lumbar disc, a broken tailbone,
a broken pubic bone,
and three fractures throughout the pelvis.
Also, I had a deep cut on the back of my head
and then the cut on my face.
I woke up from being able to use all my body parts
and then losing more than 50%
of your functions overnight.
Being in Texas with no immediate family or friends
was definitely the hardest part.
It definitely took a toll on my mental health for sure.
Aetna CVS Health sent a social worker to see me in person
to see what I needed because I wasn't at home.
Her name is Ms. Pamela.
They had resources like used medical equipment.
I needed some counseling.
She actually did give me a list of food pantries
and if I needed help getting to and from the hospital
or even to help pay rent or utilities.
Amy, who was my case manager,
she was really like my smartphone in my pocket.
Like, any questions that I had or just anything,
she was very attentive and just really made everything easy.
She stayed with me to make sure that when I got back home,
I had the doctors that I needed, that they were available.
I was able to get in,
make sure that my insurance was accepted.
She was my mom when my mom wasn't there.
Being back home was pretty great
and just like being around your people.
It was a great feeling, a lot of love and food.
Going from not being able to move my limbs
and actually being able to move them,
it's looking pretty good.
I have to build up the stamina and the strength.
One of the big things is making sure
I get my right leg moving, so I try to do walks.
I usually take the dogs on a walk in the morning.
I'm looking forward to getting back to work
and helping others.
I do actually want to send a handwritten letter to my team
with Aetna CVS Health, just another thank you.
I don't think I necessarily signed up
to have this experience,
but it was just because they cared in the situation
that they wanted to give me a good experience
and help me heal and get through the process.
When I think of Aetna CVS Health,
I think of family, and support, and love, and happiness.
And I mattered, and I was a person versus a number.
AetnaCVSHealth Individual and Family plans Learn more at AetnaCVSHealth.com
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance and its affiliates (Aetna). Aetna is part of the CVS Health family of companies.
©2022 Aetna Inc.
A health plan with heart
Whether you’re looking for simple ways to improve your health or get through a tough recovery, your Aetna CVS Health plan is here for you. Hear one member’s story. And how our caring team was there to support her after an accident, hospital stay, rehab and beyond.
We’re here to help
Talk with Member Services
Our dedicated representatives are here to answer all your questions. Just call the number on your ID card Monday — Friday, 8 AM to 6 PM local time.
*FOR IN-PERSON BILL PAY: You can pay your bill in any CVS retail location (excluding CVS stores in Target® locations) except for your first month's premium for a new health insurance plan. This is also called your binder payment.
Health plans are offered or underwritten or administered by Aetna Health of California Inc., Coventry Health Plan of Florida, Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic branded walk in clinics) are part of the CVS Health® family of companies.
Health benefits and health insurance plans contain exclusions and limitations.