Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
Your questions are important to us
Let’s get you to the right place
Choose the audience that best fits you.
Contact options for members
-
![]()
Visit your member website
You can manage your account, check claims, send a message to Member Services and more.
Not registered? It only takes a minute.
-
![]()
Chat with your virtual assistant
They can help you find claim information, answer common questions and more.
Ready to get started? You can chat 24/7 on your member website.
-
![]()
Talk with Member Services
Have questions? Our dedicated representatives are standing by to help.
1-844-365-7373 (TTY: 711)
Monday to Friday, 8 AM to 9 PM ET.
For residents of California:
1-866-901-2922 (TTY: 711)
Monday to Friday, 5 AM – 6 PM PT.
Contact options for brokers
-
![]()
Call your broker support team
Our dedicated representatives are here to answer all your questions.
1-844-383-6130 (TTY: 711)
Monday to Friday, 8 AM to 9 PM ET.
Contact options for navigators
-
![]()
Call your navigator support team
Our dedicated representatives are here to answer all your questions.
1-844-383-6125 (TTY: 711)
Monday to Friday, 8 AM to 9 PM ET. -
![]()
Member Services, enrollment, billing and pharmacy
Aetna CVS Health
1-844-365-7373 (TTY: 711)
Banner|Aetna
1-844-365-7374 (TTY: 711)
Innovation Health®
1-844-365-7375 (TTY: 711)
Aetna Health of California Inc.
1-888-901-2922 (TTY: 711)
Regular hours (local time)
Monday to Friday, 8 AM to 6 PM
Saturday (California only)
8 AM to 5 PM
Contact options for providers
-
![]()
Call your provider support team
Our dedicated representatives are here to answer all your questions.
1-888-632-3862 (TTY: 711)
Call us Monday to Friday, 8 AM to 5 PM, local time.
Legal notices
Health plans are offered or underwritten or administered by Aetna Health of California Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is accurate as of the production date; however, it is subject to change.
Health benefits and health insurance plans contain exclusions and limitations.