Skip to main content

Contact Aetna CVS Health®

Your questions are important to us

Let’s get you to the right place

 

Choose the audience that best fits you.

 

Contact options for consumers

 
  • Speak with a licensed agent

    Our trained agents are ready to help you choose the right plan for your needs.

     

    1-844-383-6129 (TTY: 711)
    Call us Monday to Friday, 9 AM to 8 PM ET.

Contact options for brokers

 
  • Call your broker support team

    Our dedicated representatives are here to answer all your questions.

     

    1-844-383-6130 (TTY: 711)
    Monday to Friday, 8 AM to 9 PM ET.

Contact options for navigators

 
  • Call your navigator support team

    Our dedicated representatives are here to answer all your questions.

     

    1-844-383-6125 (TTY: 711)
    Monday to Friday, 8 AM to 9 PM ET.

  • Member Services, enrollment, billing and pharmacy

    Aetna CVS Health 

    1-844-365-7373 (TTY: 711)

     

    Banner|Aetna 

    1-844-365-7374 (TTY: 711)

     

    Innovation Health® 

    1-844-365-7375 (TTY: 711)

     

    Aetna Health of California Inc.

    1-888-901-2922 (TTY: 711)

     

    Regular hours (local time) 

    Monday to Friday, 8 AM to 6 PM

    Saturday (California only)
    8 AM to 5 PM 

     

    Hours during Open Enrollment (local time) 

    Monday to Friday, 8 AM to 8 PM

    Saturday, 8 AM to 6 PM 

Contact options for providers

 
  • Call your provider support team

    Our dedicated representatives are here to answer all your questions.

     

    1-888-632-3862 (TTY: 711)
    Call us Monday to Friday, 8 AM to 5 PM, local time.

Contact options for members

 

  • Visit your member website

    It’s your connection to all your plan benefits. You can explore plan details, pay your bill, send a message to Member Services and more.


    Not registered?     It only takes a minute.

  • Chat with your virtual assistant

    They can help you find doctors and claim information, check benefits and coverage details and look up your member ID.


    Ready to get started?     You can chat 24/7 on your member website.

  • Talk with Member Services

    Have questions? We may already have an answer for you! First, log in to our member support page. If you have more questions, our dedicated representatives are standing by to help.

     

    Call the number on your member ID card Monday to Friday, 8 PM to 6 PM, local time.

Legal notices

Health plans are offered or underwritten or administered by Aetna Health of California Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.