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(Gentle music)

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I am a LPN nurse, and the last two years I actually

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became a travel nurse.

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When I went to sign up for insurance,

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I used the Marketplace. It was pretty easy and quick.

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I chose Aetna CVS Health because

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before I became a nurse, I actually worked

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at CVS Pharmacy for three years.

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And I already get my medicine there,

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so I was like, perfect.

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On the way from the airport in Houston, Texas,

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I had a flat tire. So we pulled off of the highway.

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A drunk driver who had a truck

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slammed into the back of my car

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and then his car hit me.

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I blacked out on impact

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and then I woke up in the hospital.

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I had a trauma team of many doctors, I think like seven.

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When I first opened my eyes,

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he says, "Hey, you were hit by a car,

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they found you underneath the car."

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And then all the pain and everything like rushed in.

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I had a broken nose, four broken ribs on the right side,

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a broken lower left lumbar disc, a broken tailbone,

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a broken pubic bone,

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and three fractures throughout the pelvis.

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Also, I had a deep cut on the back of my head

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and then the cut on my face.

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I woke up from being able to use all my body parts

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and then losing more than 50%

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of your functions overnight.

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Being in Texas with no immediate family or friends

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was definitely the hardest part.

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It definitely took a toll on my mental health for sure.

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(gentle music)

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Aetna CVS Health sent a social worker to see me in person

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to see what I needed because I wasn't at home.

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Her name is Ms. Pamela.

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They had resources like used medical equipment.

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I needed some counseling.

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She actually did give me a list of food pantries

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and if I needed help getting to and from the hospital

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or even to help pay rent or utilities.

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Amy, who was my case manager,

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she was really like my smartphone in my pocket.

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Like, any questions that I had or just anything,

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she was very attentive and just really made everything easy.

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She stayed with me to make sure that when I got back home,

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I had the doctors that I needed, that they were available.

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I was able to get in,

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make sure that my insurance was accepted.

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She was my mom when my mom wasn't there.

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(gentle music)

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Being back home was pretty great

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and just like being around your people.

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It was a great feeling, a lot of love and food.

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Going from not being able to move my limbs

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and actually being able to move them,

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it's looking pretty good.

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I have to build up the stamina and the strength.

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One of the big things is making sure

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I get my right leg moving, so I try to do walks.

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I usually take the dogs on a walk in the morning.

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I'm looking forward to getting back to work

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and helping others.

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(gentle music)

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I do actually want to send a handwritten letter to my team

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with Aetna CVS Health, just another thank you.

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I don't think I necessarily signed up

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to have this experience,

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but it was just because they cared in the situation

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that they wanted to give me a good experience

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and help me heal and get through the process.

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When I think of Aetna CVS Health,

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I think of family, and support, and love, and happiness.

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And I mattered, and I was a person versus a number.

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(joyful music)

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