General notices
NY confidentiality protocols for victims of domestic violence and endangered individuals (PDF)
Equal opportunity and affirmative action
E-verify poster - English | Spanish (PDF)
How Aetna pays out-of-network benefits
How an individual health plan works
Information for people who have lost group coverage
Right to work - English | Spanish (PDF)
A new Illinois law effective January 1, 2023, requires insurers and HMOs to direct health care providers via email to information about non-routine changes to contractual fee schedules as outlined in a newsletter, website listing or other method. Therefore, we need to collect and store a current email address for you or your staff who is authorized to receive this information.
You can provide us a current email address through Availity. All you have to do is:
- Log in to Availity at www.Availity.com
- Go to: My Providers > Provider Data Management (user must have access and be listed as Key Staff by their office Availity administrator)
- Select Business/Provider to update > select Key Staff name
- Complete the Key Staff information, including email address
- Select Save
Thank you for sharing current email address information to help us comply with this new law. If you have questions on how to provide or update your email address or would like more information on why we need it, contact Aetna Provider Services (all products) at 1-888-MD AETNA (1-888-362-3862) (TTY: 711).
Underwriting disclosures
We occasionally change, remove or add information to our website. To allow for accurate translation, updates to the Spanish version usually occur shortly after updates to the English version.
Notice to physicians and providers
Aetna Life Insurance Company, Aetna Health Inc. (a Texas corporation), and Aetna Dental Inc. (a Texas corporation) and their affiliates will accept written applications for participation in their PPO, POS, HMO, and DMO networks during the period of December 1, 2024, through December 21, 2024. Physicians and providers — including advanced practice nurses and physician assistants — who wish to contract with us must apply during this period. Applications must be received no later than December 21, 2024.
Send Aetna Health Inc. (a Texas corporation) and Aetna Life Insurance Company, medical network inquiries to Aetna, Attn: Network management, 750 W. John Carpenter Freeway, Suite 1200, Irving, TX 75039. You can also submit applications online. For credentialing questions, call the Aetna credentialing and application management team at 1-800-353-1232 (TTY: 711).
Send dental network inquiries to Aetna Dental West, 21215 Burbank Blvd., Suite 620, Woodland Hills, CA 91367 or fax to 1-866-445-4387. Attn: 2024 provider enrollment. For dental network questions, call 1-800-451-7715 (TTY: 711).
Legal notices
Health plans are offered or underwritten or administered by Aetna Health of California Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna, CVS Pharmacy and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is accurate as of the production date; however, it is subject to change.
Health benefits and health insurance plans contain exclusions and limitations.