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Access your health data
Some members can tell Aetna®* to share their health data with third-party apps on their smart phone, tablet, or other similar devices.
There are new federal rules on sharing health data. To follow these rules, Aetna has built a platform that apps can register with to access your health data at your direction. This will allow you to share health data with a third-party app. To learn more, visit our health data permissions and privacy page.
Your privacy is important
Before telling Aetna to share your health data with a third-party app, review our health data exchange page. It includes information about protecting your privacy and security.
Notes
*FOR AETNA REFERENCE: “Aetna” and the pronouns “we,” “us,” or “our’” may refer to one or more of the Aetna group of companies and their affiliates.
Give permission to share your data
Do you want to tell Aetna® to share your health data with a third-party app?
- Choose a third-party app that you want to use to view your health data. If your Aetna plan (or plan affiliated with Aetna) is listed within the app, you may be able to send your health data there.*
- Begin the request in the third-party app. The app should send you to our website to authorize.
- Use your member website username and password to log in.
- Select the “Review your request before allowing access” link to get important info about what you're asking Aetna to do.
- Select the “Allow Access” button if you want Aetna to share your health data with the third-party app.
- When you're done, the app should have access to your health data from Aetna.
Notes
*FOR SENDING DATA THROUGH APP CLAIM: This feature is currently only available to members of health plans under certain government programs, like Medicare, Medicaid and Qualified Health Plans on the Federally Facilitated Exchanges, and certain commercial plans.
Managing access to your health data
Want to find out which third-party apps you sent your health data to? Or revoke an app’s access? You can do this on your member website.
Follow these steps:
- Log in to your member website.
- Go to “Profile & Preferences” and select “Privacy and Security.”
- Find the third-party app’s name and the date that the app last accessed your health data.
- Select the “Remove Access” button to cancel your previous authorization. Keep in mind: Removing a third-party app’s access to your health data stops it from receiving your health data from Aetna® in the future. The app may still use the data you already shared.
Frequently asked questions
This is currently only available to members of health plans under certain government programs, like Medicare, Medicaid and Qualified Health Plans on the Federally Facilitated Exchanges, and certain commercial plans.
You may use this platform to share data with third-party apps if you're a member of any of the following plans:
- Aetna Better Health of California
- Aetna Better Health of Florida
- Aetna Better Health of Illinois
- Aetna Better Health of Kansas
- Aetna Better Health of Kentucky
- Aetna Better Health of Louisiana
- Aetna Better Health of Maryland
- Aetna Better Health of Virginia – HMO SNP
- Aetna Better Health of West Virginia
- Aetna Better Health of Michigan
- Aetna Better Health of New Jersey
- Aetna Better Health of New York
- Aetna Better Health of Ohio
- Aetna Better Health of Pennsylvania
- Aetna Better Health of Texas
- Aetna Better Health of Virginia
- Aetna Better Health Premier Plan
- Aetna Medicare Advantage
- Allina Health | Aetna Medicare
- Innovation Health Medicare
- Mercy Care (Arizona)
The third-party app has a one-hour window to fetch your health data after you authorize. To update your data in the app later, you’ll be asked to authenticate your username and password for your member website.
You can remove an app’s access to your data in your member website. Removing a third-party app’s access to your health data only stops it from receiving your health data from Aetna in the future. The app may still use the data you already shared.
Aetna does not know or control how long an app may hold your health data that it receives from us. An app should explain in its privacy policy and/or terms of use how it will use your health data and its policy for deleting your data.
We recommend choosing apps with strong privacy and security standards. Once you send your health data to a third-party app, it is likely no longer protected by certain health privacy laws, such as HIPAA (Health Insurance Portability and Accountability Act).
Before deciding who to share your health data with, read our health data exchange page. It includes helpful information about protecting your privacy and security.
We don’t know or control how third-party apps protect your health data. We don’t review third-party apps or their privacy and security standards for your health data.
Before deciding who to share your health data with, read our health data exchange page. It includes helpful information about protecting your privacy and security.
You control which apps you choose to share your data with. Before deciding who to share your health data with, read our health data exchange page. It includes helpful information about protecting your privacy and security.
If you tell Aetna to share your data with a third-party app, the app will have access to claims and clinical data as well as information submitted by providers, such as doctors and hospitals. This may include medications, procedures, lab tests, conditions, immunizations, and doctor visits. This isn’t a full list.
Keep in mind: The health data shared may include information related to conditions such as chronic diseases, communicable diseases, substance misuse conditions (alcohol/drug), HIV/AIDS, sexually transmitted diseases, genetic marker information, and behavioral health data.
If you tell Aetna to share your data with a third-party app, the app will have access to your data from as far back as January 1, 2016, from relevant health plans.
The health data sent is not your complete medical history or a substitute for your full, official health records. The health data sent includes health data about you held by Aetna as your health plan under parts of certain government programs, like Medicare, Medicaid, and Qualified Health Plans on the Federally Facilitated Exchanges, and certain commercial plans. The health data sent may not include data Aetna may have about you as a member of one of its commercial health plans.
When you tell Aetna to share your health data with an app, we share all your relevant claim and clinical data, as well as information submitted by providers, such as doctors and hospitals. We cannot limit app access to certain types of data, while sharing access to others.
Your privacy matters. If you do not want your sensitive data shared with an app, you can choose to not authorize Aetna to share your data with that app.
Once you tell us to share your health data with a third-party app, we do not know or control how the app will use your data. We don’t review third-party apps or their privacy or security practices for your health data. We suggest that you read the app’s privacy policy and terms of use to understand how the app will use your data.
Once you tell us to share your health data with a third-party app, we do not know or control how that app may share your data. We don’t review third-party apps or their privacy or security practices for your health data.
Some third-party apps may share your health data with other third parties. We suggest that you read the app’s privacy policy and terms of use to understand if and how the app may share your data with other third parties.
No, you do not need to use a third-party app to access your health information. You can use your member website to access your health information. Refer to your health plan’s Notice of Privacy Practices for more information about your rights.
If you believe the data Aetna has shared with a third-party app is not correct, call the Member Services number on your ID card. You can also send an inquiry to the address on the Notice of Privacy Practices for your health plan.
First, make sure that Aetna is listed as a data source option within the app. If not, the app may not have registered with our platform. If Aetna is listed as a data source option in the app, and you’re unable to authorize, call Member Services at the number on your ID card.
For questions about how a third-party app may use, share, or display your data, you can contact the app developer.
For questions about how Aetna can share your data with a third-party app at your request, call Member Services at the number on your ID card.
Legal notices
Health plans are offered or underwritten or administered by Aetna Health of California Inc., Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc., Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Information is accurate as of the production date; however, it is subject to change.
Health benefits and health insurance plans contain exclusions and limitations.